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Free Shipping on orders of $50 or more. Details

Customer Service

Customer Satisfaction Returns Exchanges
Contact Us Canceling Orders Washing & Care
Shipping Promotions US Orders
Holiday Order Dates Gift Wrapping  European Orders

Customer Satisfaction

If you have any questions about the styles and designs available at Robeez.ca, please call our Customer Service team at at 1-855-MY-ROBEEZ (1-855-697-6233).  We will be more than happy to assist you.

The Robeez brand is your ultimate assurance of quality craftsmanship.  If, for any reason, you have an issue with one of our products, please contact us by phone or by email at customerservice@Robeez.ca .  Please provide order information, a brief description of the problem, and any photos you may want to include.  You will receive a response promptly.  Customer Service is available Monday to Friday 9:00 am to 4:00 pm (Central).

Shipping

FREE shipping to a single Canadian address with Canada Post when your product total is $50 or more

  • Product total must be $50 or more to receive free shipping.  Gift Wrapping, Taxes and shipping will not be considered when calculating free shipping.  Offer is valid to all Canadian addresses, including P.O Boxes.
  • Offer may not be used on previous or combined purchases.
  • Freight charges will be charged if part of the qualifying order is returned and total order falls below $50.
  • This offer is not valid for cash.
  • The offer may expire without notice.

Delivery Options and Time

  • In-stock orders received by 2 pm (Central) will ship within 48 business hours.
  • When shipping to more than one destination, separate orders must be placed for each address.
  • Statuary holidays may add an extra day to delivery times.
  • To estimate your delivery date, refer to the chart below.  Estimated Delivery Times begin once products have been shipped.  Service times are not guaranteed. 

Service

Estimated Delivery Time

Cost  Per Order

Canada Post Expedited Parcel
(Standard Ground)

 

Ontario = 1 - 2 business days

Quebec = 1 - 3 business days

Manitoba = 3 - 4 business days

Saskatchewan = 3 - 4 business days

Alberta =  4 - 5 business days

British Columbia = 4 - 5 business days

Atlantic Provinces = 3 - 6 business days

Newfoundland/ Labrador = 6 - 7 business days

Northern Territories (Major Cities or Centers)= 6 - 8 business days

FREE for all orders of $50 or more.
$6.95 for orders less than $50

Returns

You may return your Robeez purchase within 30 days from day of purchase. We accept returns of products in their original, unused condition for a full refund of the purchase price.  Please note, any shipping charges will not be refunded.  Credit refunds will be issued to the original payment method.  We reserve the right to refuse worn or damaged merchandise.  Returns, including the packing slip, should be mailed to:

Robeez
Mississauga Facility
#12-3715 Laird Road
Mississauga, Ontario L5L 0A3


If you received the items you want to return as a gift or if you have any questions or concerns regarding your return, please contact us at customerservice@Robeez.ca or by calling Customer Service at 1-855-MY-ROBEEZ (1-855-697-6233).  Customer Service is available Monday to Friday from 9:00 am - 4:00 pm (Central).

Please note, we can only refund items originally purchased directly from our website.  Robeez cannot accept for return or exchange any product purchased from online auction sites or where the Robeez label has been altered.  For your assurance of product quality and authenticity, look for the Robeez brand on the label affixed below the ankle band of the right shoe.

Exchanges

At this time, we cannot offer exchanges for your returned merchandise. We suggest you follow the return procedures to return Robeez merchandise and simultaneously place a new order for replacement merchandise through Robeez.ca. We will process your return upon receipt and credit your account as necessary.

Promotions

Robeez sometimes promotes coupon offers and discounts  to customers.  These promotions cannot be applied to previous purchases and are valid only for the designated length of the promotion.

Canceling Orders

If you would like to cancel your order, please contact us as soon as possible after placing your order.  Orders can only be canceled by contacting Customer Service at 1-855-MY-ROBEEZ (1-855-697-6233).  Customer Service is available Monday to Friday from 9:00 am - 4:00 pm (Central).

The longer you wait to cancel, the greater the chance the order has passed through our system to the warehouse for shipment.  You will then have to return the merchandise for a refund.

Gift Wrapping

Send your Robeez gift in a beautiful Premium GiftBox with card for only $4.95 per order. Placed in tissue and sealed with a Robeez robeez-giftbox.jpgsignature Puppy sticker, each gift is enclosed with satin ribbon and a personalized card that includes your very own well-wishes.

During the checkout process, you can select the Gift Box option.   You will also have the option to write a personal message, which we will print onto the gift card.

Robeez also offers a complimentary option of including a personalized standard gift card along with any order.

Please note that no pricing information is included with our gift orders.

Washing & Care

Careful care and delicate washing will maximize the lifespan of your Robeez products. Robeez Soft Soles and Mini Shoez are best suited for indoor use and light outdoor activity.

We recommend spot cleaning your Robeez footwear with a mild detergent and a damp cloth.

  • Do not machine wash
  • Do not bleach
  • Do not iron
  • Reshape by inserting a soup spoon into the front of the shoe
  • Air dry
  • Paper can be stuffed inside the shoe to keep the shape
  • After air drying, if footwear feels stiff, you may put it in the dryer separately, with no heat, on the delicate cycle.

For the soles, check suede regularly for worn down areas.  Rub the sole with light sandpaper or a wire brush to regain suede texture

For Robeez Hosiery, we recommend washing in warm water (do not use bleach) and drying on a low heat setting. Do not iron.

European Orders

If you wish to send a package to Europe please place an order at www.robeez.eu or contact EU Customer Service at:
00800 15718100 or +31 72 5718100

US Orders

If you wish to send a package to the United States please place an order at www.Robeez.com or contact Customer Service at:
1-855-MY-ROBEEZ (1-855-697-6233)

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