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|Contact Us||Canceling Orders||Washing & Care|
|Holiday Order by Dates||Gift Wrapping||European Orders|
If you have any questions about the styles and designs available at Robeez.ca, please call our Customer Service team at at 1-855-MY-ROBEEZ (1-855-697-6233). We will be more than happy to assist you.
The Robeez brand is your ultimate assurance of quality craftsmanship. If, for any reason, you have an issue with one of our products, please contact us by phone or by email at customerservice@Robeez.ca . Please provide order information, a brief description of the problem, and any photos you may want to include. You will receive a response promptly. Customer Service is available Monday to Friday 9:00 am to 4:00 pm (Central).
Delivery Options and Time
Estimated Delivery Time
Cost Per Order
Canada Post Expedited Parcel
Ontario = 1 - 2 business days
Quebec = 1 - 3 business days
Manitoba = 3 - 4 business days
Saskatchewan = 3 - 4 business days
Alberta = 4 - 5 business days
British Columbia = 4 - 5 business days
Atlantic Provinces = 3 - 6 business days
Newfoundland/ Labrador = 6 - 7 business days
Northern Territories (Major Cities or Centers)= 6 - 8 business days
FREE for all orders of $50 or more.
The chart below gives suggested Order by Dates so that you will receive your delivery before December 24; however, these Order by Dates do not guarantee delivery due to factors (e.g. weather) beyond our control.
|Region||Area Included||Urban/Non-Urban||Suggested Order by Date|
|Atlantic Region||Nova Scotia, PEI, New Brunswick, Newfoundland, Labrador||Major Urban Centres||December 10|
|Non-Major Urban Centres||December 4|
|Central Region||Quebec, Ontario and some parts of north-western Ontario||Toronto||December 14|
|Major Urban Centres||December 14|
|Non-Major Urban Centres||December 14|
|Northwest Territory||This Province only||November 30|
|Nunavut East||Postal codes starting with X0A||November 30|
|Nunavut West||Postal codes starting with either X0B or X0C||November 30|
|Western Region||BC, Alberta, Saskatchewan, Manitoba and the remaining parts of north-western Ontario not included in the Central Region||Major Urban Centres||December 10|
|Non-Major Urban Centres||December 4|
|Yukon Territory||This Province only||November 30|
You may return your Robeez purchase within 30 days from day of purchase. We accept returns of products in their original, unused condition for a full refund of the purchase price. Please note, any shipping charges will not be refunded. Credit refunds will be issued to the original payment method. We reserve the right to refuse worn or damaged merchandise. Returns, including the packing slip, should be mailed to:
#12-3715 Laird Road
Mississauga, Ontario L5L 0A3
If you received the items you want to return as a gift or if you have any questions or concerns regarding your return, please contact us at customerservice@Robeez.ca or by calling Customer Service at 1-855-MY-ROBEEZ (1-855-697-6233). Customer Service is available Monday to Friday from 9:00 am - 4:00 pm (Central).
Please note, we can only refund items originally purchased directly from our website. Robeez cannot accept for return or exchange any product purchased from online auction sites or where the Robeez label has been altered. For your assurance of product quality and authenticity, look for the Robeez brand on the label affixed below the ankle band of the right shoe.
At this time, we cannot offer exchanges for your returned merchandise. We suggest you follow the return procedures to return Robeez merchandise and simultaneously place a new order for replacement merchandise through Robeez.ca. We will process your return upon receipt and credit your account as necessary.
Robeez sometimes promotes coupon offers and discounts to customers. These promotions cannot be applied to previous purchases and are valid only for the designated length of the promotion.
If you would like to cancel your order, please contact us as soon as possible after placing your order. Orders can only be canceled by contacting Customer Service at 1-855-MY-ROBEEZ (1-855-697-6233). Customer Service is available Monday to Friday from 9:00 am - 4:00 pm (Central).
The longer you wait to cancel, the greater the chance the order has passed through our system to the warehouse for shipment. You will then have to return the merchandise for a refund.
Send your Robeez gift in a beautiful Premium GiftBox with card for only $4.95 per order. Placed in tissue and sealed with a Robeez signature Puppy sticker, each gift is enclosed with satin ribbon and a personalized card that includes your very own well-wishes.
During the checkout process, you can select the Gift Box option. You will also have the option to write a personal message, which we will print onto the gift card.
Robeez also offers a complimentary option of including a personalized standard gift card along with any order.
Please note that no pricing information is included with our gift orders.
Careful care and delicate washing will maximize the lifespan of your Robeez products. Robeez Soft Soles and Mini Shoez are best suited for indoor use and light outdoor activity.
We recommend spot cleaning your Robeez footwear with a mild detergent and a damp cloth.
For the soles, check suede regularly for worn down areas. Rub the sole with light sandpaper or a wire brush to regain suede texture
For Robeez Hosiery, we recommend washing in warm water (do not use bleach) and drying on a low heat setting. Do not iron.
If you wish to send a package to Europe please place an order at www.robeez.eu or contact EU Customer Service at:
00800 15718100 or +31 72 5718100
If you wish to send a package to the United States please place an order at www.Robeez.com or contact Customer Service at: